Shipping & returns

This Shipping Policy is for Nova Rue Boutique and was last updated on November 2, 2026.

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping: Delivery estimates below begin after your order has been processed and shipped. Processing time is additional.

Free US shipping on orders over $50.
Standard (5-8 Business Days): $12.99 on US orders of $50 or less

Express (3 Business Days): $45.00

2. PROCESSING TIME

US orders are processed within 2 business days. Overseas orders are processed within 10 business days. Processing times exclude weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

Cancellations are allowed only before your order begins processing. To request a cancellation, email novarueboutique@yahoo.com. Once processing has begun, your order cannot be canceled.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at novarueboutique@yahoo.com. Please email us first for return approval and the correct return address.

If your return is accepted, Nova Rue Boutique will pay the return shipping cost and send you a prepaid return shipping label, as well as instructions on how and where to send your package. The return shipping cost will not be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at novarueboutique@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at novarueboutique@yahoo.com.